Emergency Repairs – Ray White Office Policy
Anything on this list is legally defined as an urgent repair:
- burst water service
- blocked or broken toilet system
- serious roof leak
- gas leak
- dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- an essential service or appliance for hot water, water, cooking, heating or laundering is not working
- the gas, electricity or water supply is not working
- a cooling appliance or service provided by the rental provider is not working
- the property does not meet minimum standards
- a safety-related device, such as a smoke alarm or pool fence, is not working
- an appliance, fitting or fixture that is not working causes a lot of water to be wasted
- any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
- a serious problem with a lift or staircase
If you happen to have an urgent repair, our office policy for Renters is as follows:
- During business hours: Call our office on 5941 7888 and speak to your property manager. Ensure you document the repair by emailing your agent.
- After hours: Call our office number on 5941 7888 and leave a voicemail including your name, number, property address and details of the urgent repair. Ensure you document the repair by emailing your agent. An agent will contact you back if the repair is deemed urgent.
- Contact numbers for Extreme Emergencies:
- SES can promptly come out to make an extreme emergency repair temporarily safe as they are available 24/7. You also have the right to contact other qualified tradespeople should the need arise.
Company | Contact Number |
SES (State Emergency Services) | 13 25 00 |
Gas Emergency Services (Gas leaks from your meter) | 1800 676 300 |
South East Water (water leaks) | 132 812 |
- Our registered emergency trades people who you can call out after hours:
Trade Service | Company | Contact Number |
Electrician | LJS Electrical | 0434 197 457 |
Plumber | Velocity Plumbing | 0423 442 213 |
Carpets | Xtreme Clean | 0412 503 321 |
Locksmith | Griffin’s Mobile Locksmith | 0409 539 288 |
Heating/Cooling | Breezerite | 0499 302 825 |
- Renters rights:
- If the rental provider or agent does not respond to the urgent request the renter can organise and pay for the repair providing the repairs do not cost more than $2500 and seek reimbursement back from the rental provider within 7 days.
- Alternatively for any other general or emergency maintenance please download the FREE Maintenance Manager App from the following link:
- Maintenance Manager for Renters